Help Desk Services:

Press-One offers help desk and technical support for any sized business.

The helpdesk offers an expanded range of services beyond telephone support, for companies who need technical support at any hour of the day.

Our 24/7/365 staffing ensures that your employees or customers will always have someone to call in the case of a technical problem or support is needed. With high-speed internet and state-of-the-art call center equipment, our helpdesk is able to take problem tickets through e-mail, your current ticketing software, or over the phone.

We record 100% of our calls to assure accuracy and for monitoring and coaching.

We are able to customize to your needs, and offer troubleshooting, diagnostics, maintenance, crisis resolution, and remote assistance. Whether you have a staff of dozens, or hundreds, we are able to assist everyone in a timely, professional manner. This contributes to helping increase your company's efficiency, with up to date technology, and the knowledge that help is accessible anytime.

We offer many different services, all of which we offer on an international level:

•  Virus Scanning and Removal
•  Remote Program Installs
•  Password Resetting, and Account Unlocks
•  Account Setup
•  Program Updates
•  Network Diagnostics and Repair
•  And Much More